Refund Policy

Last Updated: 1 December 2025

Coinlance Technologies Limited provides technology-enabled settlement solutions. Because our services involve irreversible digital asset transactions and real-time payouts through licensed partners, all completed transactions are final and non-refundable, except in the circumstances described below.

1. Non-Refundable Transactions

Refunds cannot be issued for:

• Completed crypto or digital asset conversions
• Payouts already processed by partner institutions
• Incorrect wallet addresses or user mistakes
• Unauthorized access caused by user negligence

2. Refunds Due to System Error

Refunds may be considered if:

• A system error on Coinlance’s platform caused a failed or incomplete transaction
• A partner settlement failure is confirmed and reversible

Refund approvals are subject to validation.

3. Chargebacks & Disputes

Users agree not to initiate chargebacks without first contacting Coinlance. Fraudulent chargebacks may result in:

• Account suspension
• Reporting to authorities
• Permanent platform ban

4. How to Request a Refund (If Eligible)

Contact our support team with:

• Transaction ID
• Date and time
• Amount sent
• Reason for refund request

Email:support@coinlance.io
Requests are reviewed within 5–10 business days.